Refund & Claims Policy

Filing a claim

Claims for loss, damage, or shortage must be submitted in writing to support@expressgloballogs.site within 30 days of the scheduled delivery date, together with the airway bill, invoice, and photographs of any damage.

Refund of shipping fees

Where a service failure is confirmed to be our fault, shipping fees will be refunded in full within 14 business days of claim approval.

Returned goods — important

Returned goods lose their shipping fees if the recipient does not receive the shipment within 3 days of the confirmed delivery attempt. Where a recipient is unavailable, refuses acceptance, or fails to collect the shipment within 3 days, the shipment is considered returned to sender and the original shipping fees become non-refundable. Return transportation, storage, and re-handling charges remain payable by the shipper.

Excluded items

Claims are not accepted for items that were improperly packed, for consequential loss, or for shipments containing prohibited goods.